Annual Cable Television Customer Notice

HunTel CableVision Inc., dba American Broadband Cable

2021 Annual Cable Television Customer Notice

Products and Services Offered – American Broadband Cable offers a variety of video programming tiers and services, including a limited/basic service tier that includes many of the local television broadcast stations in your area and, in most areas, expanded basic service tier and digital tier that include many additional cable programming services. Many of the local broadcast stations included in the channel lineup are available in both an analog and a digital format (except for systems that have transitioned all customers to digital). There are additional digital cable programming services that you may purchase with American Broadband Cable, which includes access to the interactive programming guide and digital music channels. Tiers of service offered by American Broadband Cable may be sold separately or as a package with other tiers; however, as a prerequisite for subscribing to any of the various tiers offered including premium or pay-per-view events, customers are required to subscribe to the limited/basic service. American Broadband offers customers the option to rent equipment, such as cable set-top
boxes, CableCARDs, and remotes that may be needed to access certain programming services. Visit us at www.ABBNebraska.com or call us at 1-888-262-2661 for more information about products and services in your area.

Channels and Programming Options – A complete listing of our channel lineups and service tiers by community can be found at www.ABBNebraska.com or you may call us at 1-888-262-2661 to obtain a printed copy.
Pricing and tier options – Communities of Arlington, Blair, Fort Calhoun, Kennard, Herman, Tekamah, Oakland, Lyons, Homer, Walthill, Emerson, Wakefield, Laurel, Wayne, Pender, Osmond, Belden and Carroll monthly pricing effective January 1, 2021: ABB Basic $19.12, ABB 60+ (includes ABB Basic) $74.11, ABB 150+ (includes ABB 60+) $97.61. Community of Bassett monthly pricing effective January 1, 2021:  ABB Basic $53.83.  All cable TV subscribers pay a Broadcast Station Charge in addition to the Basic, 60+ or 150+ fees. The Broadcast Station Charge is a pass-through, reflecting charges assessed to American Broadband by the owners of local broadcast or local “network-affiliated” TV stations. For the communities of Arlington, Blair, Fort Calhoun, Kennard, Herman, Tekamah and Oakland, this fee is $22.37.  For the community of Lyons, it is $25.13. For the communities of Homer, Walthill, Emerson, Wakefield, Laurel, Wayne, Pender, Osmond, Belden and Carroll the fee is $24.20.  Add on service option XTRA HD Tier service is $7.99. Set-top box and CableCARD rental is $3.99 and DVR rental is $11.99. Premium services available are HBO Pack for $16.50, Cinemax Pack for $11.99, Showtime Pack for $13.99 and Starz/Encore Pack for $13.99. Set top box and CableCARD rental may be included in a bundled offering but are not discounted.

Community of Bassett monthly pricing effective January 1, 2021 for Basic Cable is $53.83 plus a Broadcast Station Charge of $23.86. Premium services available are HBO for $16.50, Cinemax for $11.99 and Showtime for $13.99. Pricing discounts and bundled offerings may be available if
purchased with other American Broadband services.

Changes in Service or Prices – Subject to applicable law, we have the right to change our services and prices at any time. As an American Broadband Cable customer, you will generally receive notice of changes in services or prices at least 30 days in advance or in compliance with
applicable laws. The notice may be provided on your monthly bill, as a bill insert, as a newspaper legal notice or information channel notice, in a separate mailing or some other written form.

Installation and Service Maintenance Policies – Someone over 18 years of age must be home during any installation or repair of your cable television service. American Broadband Cable will make every reasonable effort to reschedule any missed service appointment at a convenient
time for you.

Access to Customer Premises – By ordering service, you agree to allow employees of American Broadband Cable access to your premises at reasonable times to inspect and maintain the cable equipment at your service address and, upon termination of service, to remove the equipment.  Failure by American Broadband Cable to remove equipment does not deem it abandoned.

How to Use Your Cable Services – Customers may visit us at www.ABBNebraska.com or call us at 1-888-262-2661 for more information regarding how to use your cable service.

Billing; Miscellaneous Fees – Your monthly American Broadband Cable bill provides the charges, due date, payments and credits for your account, and may also contain special customer messages. A late fee is added to any bill amount unpaid after the due date. If your payment is returned nonsufficient funds, you may be charged a fee for handling.

Complaint Procedures – Customers can direct cable billing or service complaints to American Broadband Cable at 1-888-262-2661, in person at 1605 Washington St, Blair NE and 303 Logan St, Wayne NE or by mail to PO Box 400 Blair, NE 68008. If you believe American Broadband Cable has not properly resolved your issue, you may contact your local franchise authority. (Listed below)

Delinquent Accounts – If your service is disconnected for non-payment, we require full payment of the balance and a reconnect fee.

Disconnect Policy – A request to disconnect cable service can be made at any time. Billing for service will stop on the day you request the service to be discontinued, subject to billing for applicable fees and outstanding balances on American Broadband Cable video and/or other services.  Equipment provided to you must be returned upon disconnecting or appropriate charges will be assessed.

Theft of Cable Service – Unauthorized cable hook-up or cable theft is a crime that is punishable by fines and/or imprisonment.

Signal Blocking Tools – If you can see images or hear sound from scrambled premium or adult channels that you do not subscribe to, you may contact American Broadband Cable at 1-888-262-2661 for information on tools to block the channels.

Television Picture Quality – If you experience problems with the quality of television signals you receive, you should call us at 1-888-262-2661. A fully trained Customer Service Representative can often resolve your problem over the telephone. If this cannot be done, we will set up an appointment for a skilled technician to come to your home. If, in your opinion, the service technician fails to correct the reception problem, you should call us again and we will review the actions taken. Should we continue to be unable to resolve the problem to your satisfaction, we will explain the reasons we cannot solve the problem. You may call 1-888-262-2661 for the address of your franchise authority contact designated to receive consumer complaints. (Listed below)

Television Equipment Compatibility – Most modern television sets and DVRs are cable compatible (or “cable ready”) and can receive the analog television signals carried on the cable system if those signals have not been encrypted to secure the signals. Many of these newer devices are also “digital cable ready” and may be connected directly to the cable system to receive digital signals present on the system that have not been encrypted. Except with new television sets and other display devices equipped to use CableCARD technology, digital or high-definition television (“HDTV”) signals carried on American Broadband Cable systems will not be viewable without a cable set-top box compatible with and authorized by American Broadband Cable.

Remote Controls – American Broadband Cable includes a remote-control unit with its set-top boxes. Some television, VCR or DVR remote controls are also capable of controlling the basic features of your set-top box. “Universal” remote control units that are compatible with the basic features of set-top box may also be obtained from many other sources, such as consumer appliance, electronics outlets or over the Internet. These universal remote controls may not be compatible with certain set top features or services available from American Broadband Cable in certain markets. If you have specific questions concerning where to find remote controls or their compatibility, we encourage you to contact Customer Care at 1-888-262-2661.

Parental Control – American Broadband understands that there may be certain television programs available that some customers find unsuitable for members of their household. A parental control option is available to customers who have a set-top box hooked up to their TV. For more information, please contact Customer Care at 1-888-262-2661.

Privacy – American Broadband Cable maintains records containing your name, address and telephone number, and information concerning service packages, equipment, service complaints and repairs. This information is used to provide the services ordered and for billing, tax accounting, marketing and research functions.

American Broadband Cable will not disclose personally identifiable information to any third party without the subscriber’s prior consent, except where disclosure is necessary to provide service or to conduct business. This information may be provided to outside contractors and engineers to perform installation, maintenance or repair functions; to program suppliers for audit purposes; and to distributors to provide program guides.  Additionally, law enforcement authorities may obtain personally identifiable information from our records upon a court order.
Personally identifiable information about you will be retained, as long as you remain an American Broadband Cable subscriber. Thereafter, we will retain such information only for as long as it is necessary to complete billing and accounting functions and as otherwise required by law. No information will be disclosed to third parties following a subscriber cancellation. You have the right to examine all personally identifiable information American Broadband Cable maintains. You may do so in person at 1605 Washington St, Blair NE and 303 Logan St, Wayne NE during normal business hours.

Cable subscribers, whose privacy is violated, may file a suit in U.S. district court, which may award actual damages, punitive damages, reasonable attorneys’ fees and other reasonable litigation costs.

Filing a complaint with the FCC –
File a complaint online at https://consumercomplaints.fcc.gov
By phone: 1-888-225-5322 or TTY 1-888-835-5322
By mail (include your name, address, contact information and details of your complaint)

Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th St, S.W.
Washington, DC 20554

Franchise Authorities
City of Arlington City of Lyons
PO Box 370 PO Box 598
Arlington, NE 68002 Lyons, NE 68038
Phone number: 402-478-4212 Phone number: 402-687-2485

City of Bassett City of Oakland
PO Box 383 401 North Oakland
Bassett, NE 68714 Oakland, NE 68045
Phone number: 402-684-3966 Phone number: 402-685-5822

Village of Belden City of Osmond
PO Box 37 PO Box 340Belden, NE 68717 Osmond, NE 68765
Phone number: 402-985-2159 Phone number: 402-748-3800

City of Blair Village of Pender
218 South 16th St PO Box 549
Blair, NE 68008 Pender, NE 68047
Phone number: 402-426-4191 Phone number: 402-385-3232

Village of Carroll City of Tekamah
PO Box 195 PO Box 143
Carroll, NE 68723 Tekamah, NE 68061
Phone number: 402-374-2521

Village of Emerson City of Wakefield
511 North Main Street PO Box 178
Emerson, NE 68733 Wakefield, NE 68784
Phone number: 402-695-2662 Phone number: 402-287-2080

City of Fort Calhoun Village of Walthill
110 South 14th Street PO Box 246
Fort Calhoun, NE 68023 Walthill, NE 68067
Phone number: 402-468-5305 Phone number: 402-846-5901

Village of Herman Washington County Clerk
PO Box 196 1555 Colfax St.
Herman, NE 68029 Blair, NE 68008
Phone number: 402-456-7500 Phone number: 402-426-6822

Village of Homer City of Wayne
PO Box 386 PO Box 8
Homer, NE 68030 Wayne, NE 68787
Phone number: 402-698-2155 Phone number: 402-375-1733

Village of Kennard Wayne County Clerk
PO Box 151 PO Box 248
Kennard, NE 68034 Wayne, NE 68787
Phone number: 402-427-7311 Phone number: 402-375-2288

City of Laurel
PO Box 248
Laurel, NE 68745
Phone number: 402-256-3312