Coronavirus Resource Page
UPDATE – As of March 16, 2020
In order to support the efforts to contain the spread of the Coronavirus (COVID-19), and to protect our employees and customers, our offices are closed to any visitors until further notice.
Payments can be made online at www.ABBNebraska.com, by phone, by mail, or through our drop box.
For further assistance, please call us at (888)262-2661.
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As American Broadband responds to COVID-19, the health and safety of our employees and customers remains our top priority. The services we provide are critical to the rural communities we serve, and we’re committed to being there when our customers need us most.
How is American Broadband keeping their customers connected?
American Broadband will be here to keep you connected throughout the COVID-19 pandemic. We recognize that staying in touch with your family, friends, school and work has never been more important.
Below are a few ways we’re helping consumers, small businesses, and enterprises in our areas.
Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” and concerns raised by members of Congress, which we share, American Broadband is proud to support our customers by pledging that, for the next 60 days, we will:
- Not terminate the service of any home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
- Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.
What American Broadband is doing to help provide a safe environment?
When people need us most, we keep them connected.
That’s what we do.
It’s who we are.
We are closely monitoring updates from our local government and the Centers for Disease Control and Prevention and taking their recommendations on the steps we can take to help prevent the spread of COVID-19. We are also reinforcing safe behavior practices (regular hand washing, the use of hand sanitizer, disinfecting spray & wipes and increased cleaning) in every environment and providing support and guidance to our employees whenever needed. Employees who feel ill have been told to not report to work and we have specific quarantine and communication procedures in place, set forth by government agencies, if an employee is diagnosed with COVID-19 or is asked to self-isolate by a public health authority.
Although our physical offices are closed to visitors until further notice, we urge you to contact us at 1-888-262-2661 or on our website at www.ABBNebraska.com so we can assist you. We can answer questions, upgrade your services, and assist with troubleshooting tips and paying your bill online. Below are some quick links to those pages:
https://www.abbnebraska.com/news-and-resources/
What can you do to help us keep our employees and other customers safe?
Every precaution is being taken to ensure the safety and health of our communities, but we need your help. If you have a previously scheduled installation or trouble, and have any concerns, we will be happy to reschedule your appointment for a later date.
Contact us at 1-888-262-2661 or on our website at www.ABBNebraska.com for assistance.
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Public COVID-19 Resources:
Nebraska 211: Dial 211 or visit their website
Missouri Public Health Hotline: Dial 1-888-435-8411 or visit their website
CDC Coronavirus Information: Visit their website
USDA Rural Resource Guide: Click here
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1-888-262-2661
FAX: (402) 426-6300
With customer care centers located in Blair and Wayne, our team of customer service specialists and technicians is ready to assist residential and business customers in the communities we serve.
